At Rezaroma, every product is crafted with care and intention — many of them personalized to your space. As such, we do not offer returns, refunds, or exchanges for change-of-mind purchases due to the customizable nature of our fragrances and products.
Damaged Items
We understand that shipping mishaps can occur. If your item arrives damaged during transit, we offer a 30-day exchange policy.
- To initiate an exchange:
- Email help@rezaroma.com within 30 days of receiving your order
- Include your order number and a clear photo of the damage
We will promptly arrange for a replacement of the same item originally ordered.
Please note:
- Items damaged due to customer mishandling or use are not eligible for exchange.
- Exchanges are limited to identical replacements only.
Wrong or Missing Items
If you received the wrong product or an item is missing from your order, we sincerely apologize.
Please contact us within 7 days of delivery at help@rezaroma.com with:
- A photo of what you received
- Your order number
We will correct the issue as quickly as possible.
Shopping for Scents Online
We understand that selecting a scent without smelling it can be challenging. That’s why we provide detailed scent descriptions on our Scents Page. Please review them carefully to find the fragrance that best suits your preferences.