We understand that sometimes plans change. At Rezaroma, we offer a straightforward cancellation policy to support our customers.
When Can I Cancel My Order?
You may cancel your order at any time before it has been handed over to the courier for delivery.
How to Cancel Your Order
To request a cancellation, please contact our Customer Support team at help@rezaroma.com with your order number as soon as possible. If your order has not yet shipped, we will cancel it immediately and issue a full refund.
Refund Process
If your order is successfully cancelled, a full refund will be processed to your original payment method. Please note that it may take between 3 to 30 working days for the refunded amount to appear in your account, depending on your payment provider and issuing bank.
Orders Already Shipped
Once an order has been shipped, it cannot be cancelled. In such cases, please refer to our Exchange & Return Policy to explore your options.